At Hylasra, we strive to ensure that our customers are satisfied with their purchases. To be eligible for a refund, you must meet certain criteria. First, you must have purchased a subscription or service directly from Hylasra. Refund requests for purchases made through third-party vendors must be directed to the respective vendor. Secondly, you must submit your refund request within 30 days of the purchase date. Requests made after this period will not be eligible for a refund.
Refunds are only available for initial purchases. Renewal fees, upgrade fees, and other additional charges are not eligible for refunds. Additionally, to be eligible for a refund, you must demonstrate that you have used the service and encountered issues that are directly related to the service provided by Hylasra. This includes technical problems, service outages, or other disruptions that have impacted your ability to use our services effectively.
If you have any questions about your eligibility for a refund, please contact our customer support team. They will review your request and provide guidance on the next steps. We are committed to addressing your concerns and ensuring that you are satisfied with your experience using Hylasra services.
To request a refund, please follow these steps. First, contact our customer support team via email or through the support form on our website. Provide your order number, the date of purchase, and a detailed explanation of the issue you encountered. The more information you can provide, the better we can assist you with your request. Our support team will review your request and respond within 5-7 business days.
Next, our support team may ask for additional information or evidence to validate your claim. This could include screenshots, error messages, or other relevant documentation that demonstrates the issue. Providing this information promptly will help expedite the review process. Once your claim is validated, our team will process your refund request.
Refunds are typically processed within 10 business days from the date of approval. The refund will be issued to the original payment method used for the purchase. If you have any questions or concerns during the refund process, please do not hesitate to reach out to our support team for assistance. We are here to help ensure that your refund request is handled efficiently and effectively.
While we strive to accommodate all refund requests, there are certain exceptions where refunds may not be granted. First, as mentioned earlier, refunds are not available for renewal fees, upgrade fees, or other additional charges beyond the initial purchase. Additionally, refunds will not be granted for services that have been fully utilized or where the value has been derived, such as completed consultations or projects.
Refunds will also not be granted in cases where the customer has violated our Terms and Conditions or engaged in any form of abuse, misuse, or fraudulent activity. This includes but is not limited to unauthorized access, sharing of account credentials, or any other activity that compromises the integrity of our services. Hylasra reserves the right to deny refunds in such cases to protect the interests of all our customers and maintain the quality of our services.
Furthermore, refund requests based on subjective preferences or dissatisfaction that is not related to the performance or functionality of the service may not be eligible. We encourage customers to thoroughly review service descriptions, features, and terms before making a purchase. If you are unsure whether a service meets your needs, please contact our sales team for more information prior to purchase. We are here to help you make an informed decision and ensure that you are satisfied with your purchase.
At Hylasra, we understand the importance of a timely response to refund requests. Therefore, we have established a clear timeline to ensure that your request is processed efficiently. Once you submit a refund request, our customer support team will acknowledge receipt within 24 hours. This initial acknowledgment will confirm that we have received your request and are beginning the review process.
Within 5-7 business days, our support team will review your request in detail. This includes verifying your eligibility for a refund, assessing the validity of the issues reported, and gathering any additional information required. If further information is needed, you will be contacted with specific requests. Prompt responses to these requests will help us expedite the process.
After the review is complete, we will notify you of the decision regarding your refund request. If approved, the refund will be processed within 10 business days from the date of approval. The refund amount will be credited back to the original payment method used for the purchase. Throughout the process, our support team is available to answer any questions and provide updates on the status of your request.
In certain circumstances, Hylasra may offer partial refunds. This could occur when a service has been partially utilized, or when only a portion of the service was found to be unsatisfactory. Partial refunds are calculated based on the extent of the service used and the specific issues encountered. Our goal is to ensure fairness in addressing your concerns while also recognizing the value of the services rendered.
To request a partial refund, follow the same procedure as outlined in our standard refund request process. Provide detailed information about the portion of the service that did not meet your expectations, along with any supporting evidence. Our support team will evaluate your request and determine an appropriate refund amount based on the circumstances.
Once a partial refund is approved, it will be processed within the same timeframe as a full refund. The approved amount will be credited back to the original payment method. If you have any questions about the partial refund process or the calculation of the refund amount, please contact our customer support team for assistance. We are committed to providing transparent and fair resolutions to all refund requests.
While we aim to accommodate refund requests whenever possible, certain services are inherently non-refundable. These include but are not limited to, one-time consultations, bespoke development work, and any custom services specifically tailored to your requirements. Once these services have been delivered, the associated costs cannot be recovered, and therefore, refunds are not feasible.
Additionally, promotional offers, discounts, and special packages may be subject to specific terms and conditions that exclude them from eligibility for refunds. These terms are communicated at the time of purchase, and by availing of these offers, you acknowledge and accept the non-refundable nature of the services provided under such promotions.
We encourage you to thoroughly review the details of any service, promotion, or special package before making a purchase. If you have any doubts or questions regarding the refundability of a service, please contact our sales or support team for clarification. Our goal is to ensure that you have a clear understanding of the terms associated with each service, allowing you to make informed decisions and avoid any potential misunderstandings.
At Hylasra, we take disputes and chargebacks seriously and strive to handle them with the utmost care and attention. If you are considering initiating a dispute or chargeback with your credit card issuer or payment provider, we encourage you to contact our customer support team first. We are committed to resolving any issues you may have experienced and will work with you to find a satisfactory solution.
When a dispute or chargeback is initiated, it can lead to significant delays and complications for both parties. By contacting us directly, we can often address your concerns more quickly and efficiently. Our support team is trained to handle a wide range of issues and will make every effort to resolve your complaint to your satisfaction. Open communication is key to resolving disputes amicably and avoiding unnecessary complications.
If a chargeback is initiated without prior communication with our support team, it may affect your eligibility for future services and discounts. We reserve the right to dispute any chargeback that we believe is unwarranted or made in bad faith. By working with us directly, you can help ensure a fair and prompt resolution to any issues you may encounter with our services.
Subscription services provided by Hylasra are billed on a recurring basis, typically monthly or annually, depending on the plan you select. If you are not satisfied with your subscription, you may request a refund within the first 30 days of your initial purchase. Refunds for subscriptions are only available for the first billing cycle. Subsequent billing cycles are non-refundable.
To request a refund for a subscription service, contact our customer support team with your order number and details of your dissatisfaction. Our team will review your request and, if eligible, process the refund within 10 business days. Please note that refunds are not available for subscriptions that have been used extensively or where significant value has been derived from the service.
If you decide to cancel your subscription after the initial refund period, you will not be eligible for a refund for the remaining time in your billing cycle. However, you will continue to have access to the subscription service until the end of your current billing period. We recommend reviewing the terms of your subscription carefully and contacting our support team if you have any questions or concerns before making a purchase.
Hylasra reserves the right to update or modify this Refund Policy at any time. Changes to the policy will be posted on our website and will take effect immediately upon posting. It is your responsibility to review the Refund Policy periodically and stay informed about any changes. By continuing to use our services after changes are posted, you agree to be bound by the updated Refund Policy.
We will notify you of significant changes to the Refund Policy through email or other communication channels. However, it is still your responsibility to review the policy regularly. If you do not agree with the changes, you should discontinue using our services and contact our support team to discuss any concerns you may have.
Your satisfaction is important to us, and we are committed to providing transparent and fair refund policies. If you have any questions or need further clarification about our Refund Policy, please contact our customer support team. We are here to assist you and ensure that you have a clear understanding of our policies and procedures.
